September 29, 2022 • Recall #22235
Custom Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children; One Death Reported
Recall Description
This recall involves select Custom Elevator residential elevators with either hydraulic drives (HYD) or winding drum drives (WD). The Custom Elevator brand name is located on the controllers and hydraulic power unit. The elevators are used in consumers' homes.
Hazards Identified
- Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap between the doors and suffer serious injuries or death when the elevator is called to another floor.
Consumer Remedy
- Consumers should keep young children away from the recalled residential elevators and contact Custom Elevator for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.
Affected Products
| Product Name | Type | Units Affected |
|---|---|---|
| Residential elevators | N/A | N/A |
Residential Elevator with Space Between the Exterior Landing (Hoistway) Door and Interior Elevator Car (Accordion) Door. A young child can become entrapped if there is a hazardous gap between the doors.
Manufacturers
Custom Elevator, of Plumsteadville, Pennsylvania
Retailers
Custom Elevators sold the units to elevator contactors nationwide from 2003 through August 2022 for between $10,000 and $25,000, excluding installation costs charged by third party installation companies.
Verify Official Notice
Product recall terms or points of contact can change. Verify instructions directly with the CPSC announcement page.
View Official CPSC Notice