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October 1, 2026 • Recall #27004

Urban Arrow Cargo Electric Bikes Recall — Gazelle USA LLC, of Santa Cruz

Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

Recall Description

This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.

Hazards Identified

  • The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.

Consumer Remedy

  • Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.

Affected Products

Product NameTypeUnits Affected
Urban Arrow Cargo Electric BikesElectric power-assisted pedal bikes (excl offroad/minibikes)About 1,032 (In addition, about 134 were sold in Canada)
Recalled Urban Arrow Cargo Electric Bikes
Recalled Urban Arrow Cargo Electric Bikes
ManufacturersNot specified
Retailers
Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.

Verify Official Notice

Product recall terms or points of contact can change. Verify instructions directly with the CPSC announcement page.

View Official CPSC Notice

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