August 14, 2025 • Recall #25436
Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
Recall Description
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
Hazards Identified
- The LED module can overheat, causing it to melt, posing a fire hazard.
Consumer Remedy
- Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
Affected Products
| Product Name | Type | Units Affected |
|---|---|---|
| Electronic LED modules used on Floating Stairs and Rails | N/A | About 2,720 |
Recalled LED module
ManufacturersNot specified
Retailers
Viewrail.com from August 2023 through June 2025 for about $80.
Verify Official Notice
Product recall terms or points of contact can change. Verify instructions directly with the CPSC announcement page.
View Official CPSC Notice